You've Got Questions, We've Got Answers

Below are the answers to some of our frequenly asked questions. Should you not find the answer that you seek, simply click on the Ask A Question button to submit your questions. A representative from MoneyMaxx will respond within 48 hours

MoneyMaxx Utility Payments

Bill payment accounts are updated at the close of the work day applied to your account. Customers that are attempting to avoid disconnection and or need credit applied are asked to make payment at the Utility Office. Please also note that if at the time your payment is made, the preferred utility provider is closed to the general public, your payment will be affected by their closure.
You will need the name of the account, the address, and either account number or the landline associated with the account.
BPL, WSC, Aliv Prepaid, REV/Cable, Aliv Postpaid, GB Power, GB Utilities, and BTC.
For bill payments, any cancellation request must be made in person at the location where the transaction was conducted prior to the store closing. Once the store has closed, any bill payment cancellation request must be made directly to the utility company or merchant in question.
Moneymaxx locations facilitate Aliv and BTC phone bill payments. The MoneyMaxx App enables customers to pay both BTC & ALiv.
Yes! Aliv minutes and plans can be purchased in-store or on the MoneyMaxx App.
No you do not. Payments can be made on the behalf of others.
MoneyMaxx accepts cash as its form of payment. in store and MaxxWallet users can load their mobile wallets in store with cash or in app via credit/debit card.
Yes! utility payments are not limited by island.
Certainly! All you need is the account number and the name of the account holder to make your payment.
Unfortunately Moneymaxx only accepts cash in store. Via the MoneyMaxx App, you can use credit cards for payment.
There is no fee to satisfy bill payments at MoneyMaxx.

MaxxWallet (The MoneyMaxxApp)

You can cash out on the MoneyMaxx App at any MoneyMaxx location.

Yes payment by app is a feature that will be available to MaxxAssist Loan recipients
The Maxx Wallet emphasises seamless transactions, it is totally digital. Any money loaded or received in the Mobile Wallet, can be cashed out at a MoneyMaxx location.
Drop into any of our locations to initiate a withdrawal you can get cash in hand.
The app contains an Cash In/Out function, indicated by the icon on the main page. After selecting the icon, a field underneath a QR Code will appear. Enter the amount that you want to withdraw and select “Generate QR Code”. This action will provide a 6 digit pin. Inform the customer service representative of the 6 digit pin as confirmation and the amount desired to withdraw and you will be handed the amount once the transaction is completed.
Unfortunately no – the moment you send a payment or transfer in the MoneyMaxx mobile wallet, we withdraw the amount from the mobile wallet balance and send it to the account of the merchant/biller or to the mobile wallet of your friend or relative.

If you want your friend to pay you back, simply have them send you a transfer for the same amount. If you need to be refunded by a merchant/biller, please contact the merchant/biller directly to initiate the return of funds.
If you receive a payment from someone that you do not know, you can simply send the payment back to the other user along with a text message explaining that they paid the wrong person. It may have been sent in error.
Yes you can block another user by contacting MoneyMaxx directly and providing the phone number that you do not want to be able to transact with you.
Your payment went to a phone number that is not associated with an active registered PayLanes mobile wallet. This means that you will need to have the payee download either the MoneyMaxx and or another PayLanes-powered app and register information to their account.
MoneyMaxxWallet is intended only for local payments in the Bahamian Financial Ecosystem. However, MaxxWallet is interoperable with other PayLanes-powered mobile wallets and can push to and pull from your Central Bank Sand Dollar account. Additionally, users are only allowed to maintain one MaxxWallet at a time.
When you sign up for the MoneyMaxx app, your limit is set to $100.00 per week. Once we have confirmed your identity, your rolling limit is $1,500.00 for person to person transactions each month and $2,500.00 for bill pay transactions each month. Please note that these limits may change from time to time in our discretion without prior notice.
If your friend sent you a payment to number that is different from the one you signed up with, you will need them to contact MoneyMaxx in order to initiate the cancellation process.

Provided the recipient has not already utilized the funds.

Each mobile number represents a unique mobile wallet and no two numbers can be tied to a single mobile wallet. As such, without contact from your sender directly to MoneyMaxx, you will not be able to receive the funds.

Once your sender has canceled the previous transaction, they can resend the payment (and any future payments) to your correct number which should come through to your MaxxWallet successfully!
Once a transaction has been initiated and completed, the transaction is finalized for both the sender and receiver. If a transaction is made in error, the sender will need to contact the receiver directly, whether an individual or a vendor, to request that a payment in error be returned.
Adding funds to your MaxxWallet is super easy. Simply take out your credit card, select “add funds” from your app dashboard, enter the card number and the amount you would like to add to your app wallet and you’re all set to buy, pay and send.
Bill payment accounts are updated at the close of the work day. Customers that are attempting to avoid disconnection and or need credit applied are asked to may payment at the Utility Office. Please also note that if the time your payment is made, the preferred utility provider is closed to the general public, your payment will be affected by their closure.
Yes, you can use MoneyMaxx funds to pay for goods or services at merchants within the paylanes network, Those who accept cards, or through mobile websites or apps that are approved to offer paylanes as a payment option.
You can send them a funds request for the same amount and text message them asking them to pay you back for the money you sent by mistake.

If you do not hear back from them or need help sending a funds request, feel free to contact us. We will be happy to help! Please note that amounts may not be retrievable if the recipient already has the funds

MoneyMaxx Lending

Yes, Bahamian citizens and residents have the eligibility to receive a loan.
We take into account your ability to repay, your overall credit history, your history over time with MaxxAssist among other industry requirements.
Loans typically start at $1000.00
Loans typically do not exceed $5,000.00
It is possible to attain eligibility after 6 months of continuous employment, though in some cases this may be sooner.
Yes, you can load cash or funds from credit/debit cards to make payments in the app.
Depending on the loan size, payback amounts can start as low as $50.
Applicants may submit the said documents via our loan portal at www.moneymaxx.com/microloans
-You must provide proof that you are currently employed. (Job Letter)
Unfortunately, MaxxAssist is currently not able to provide loans to persons who have not been employed for more than six months with their current employer, whose current loan to salary ratio is outside of the range deemed as safe by MaxxAssist, and whose credit checks and references are deemed unsuitable for establishing a relationship.
-You must prove to have been on that job for more than 1 year. (Job Letter)
-Your employer must be willing to provide salary deduction
-First 3 pages of your passport
-National Insurance Card -Drivers License
-Pay Slips for the last 3 months
-Bank Reference Letter for each bank listed on your payslip
As the applicant, you are required to provide the following all in one submission.
Partial applications will be declined.
Note also that MaxxAssist may require additional items based on the specifics of each potential customer’s application.
Payments can be as little as $50.00 per week in eligible cases
Repayment timelines range between 6 to 12 months serving as the maximum.
eligible applicants may borrow a minimum of $1,000.00
applicants may borrow a maximum of $5,000.00
You must download the MoneyMaxx app to receive the proceeds of the loan. No loan is provided in cash.
MoneyMaxx provides microlending to all eligible applicants. Our offers are not isolated to Government Workers. At this time, MaxxAssist is exploring options related to self-employed and part-time workers.

Currently, our programs are designed for persons working full-time and who are able to sign up for salary deductions. As our options expand to include other workers, we will provide updates as appropriate though such options are not yet available at this time.

MoneyMaxx Merchants

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